Customer Profile
Mixue Ice Cream & Tea (“Mixue”) is a fast-growing force in the global food and beverage market, operating a fully integrated value chain—from product innovation and large-scale production to worldwide logistics, sales, and thousands of retail outlets.

Pain Points & Challenges
Before implementing a unified performance management solution, Mixue encountered several significant challenges in its budgeting and planning processes.
- Decentralized and Inconsistent Budgeting: Weak budget awareness and varied practices across Mixue’s six business units made unified budget management difficult to achieve.
- Lack of Granularity and Manual Processes: Sales budgeting was too high-level and lacked the detail needed for accurate planning. Production budgeting involved manual, complex workflows with granular data and multi-level expense calculations, leading to a time-consuming process.
- Intercompany Transaction Complexity: Numerous internal transaction types and multiple layers of intercompany dealings generated a substantial workload for consolidation and elimination during financial close.

EVOX Solutions: A Unified platform for excellence
- Consolidated Management Framework: EVOX enhanced Mixue’s organizational structure by establishing group- and unit-level budget organizations, creating profit, cost, and expense centers to improve collaboration and management synergy.
- Refined Budgeting Methodologies: EVOX transformed budgeting from rough estimates to detailed, driver-based models. Sales budgets now break down front-end beverage sales by channel, region, customer, and SKU, while production budgets are aligned with output needs and cost control through Bill of Materials (BOM) and unit consumption data.
- Automated Consolidation and Elimination: EVOX’s consolidation engine streamlined Mixue’s complex internal transactions by automatically generating elimination entries based on defined customer/vendor dimensions, significantly reducing manual workload and improving accuracy, critical for a group with extensive intercompany trading.
- AI-Assisted Planning and Forecasting: EVOX’s AI Assistant enables conversational queries, automated budgeting, and dynamic forecasting. This improves forecast accuracy up to 98% and reduces planning time by 50%, allowing continuous forecasting and scenario planning to quickly adapt to market changes.
- Phased Implementation for Sustainable Transformation:
- Phase 1 (Aug 2022–Feb 2023): Developed the basic budgeting system to enable budget compilation, simple expense analysis, and financial reporting.
- Phase 2 (Mar 2023–Feb 2024): Strengthened system foundations, simplified rolling forecasts, and refined capabilities to support Mixue’s growth.
- Phase 3 (Mar 2024–Feb 2025): Enhanced control measures, integrated financial analysis with operations, and launched budget performance management.
Key Outcomes: Achieving Enterprise Excellence with EVOX
- Enhanced Efficiency and Automation: Centralized data and automated processes reduced planning cycles from months to days. EVOX’s high-performance engine supports thousands of users, enabling a shift from manual data handling to insight-driven decision-making.
- Improved Accuracy and Trust: The integrated model delivers clear operational insights, strengthens KPI tracking, and removes manual inputs—boosting forecast reliability and enabling advanced predictive financial modeling.
- Seamless Collaboration and Strategic Alignment: Serving as a central data hub, EVOX connects departments, integrates with Mixue’s existing systems, and aligns budgeting with strategic objectives.
- Refined Granularity and Control: Supports detailed, flexible planning across SKUs, store-level metrics, and departments, leveraging multiple budgeting approaches (bottom-up, top-down, etc.).
- Foundation for Continuous Improvement: The phased rollout established a strong platform for ongoing optimization in forecasting, control, and integrated business-financial analysis.
Why Industry Leaders Choose EVOX
EVOX empowers organizations to lead with confidence, scale with speed, and innovate with resilience:
• Proven at Scale: Over 500 successful deployments across 20+ industries, e.g., retail, manufacturing, pharmaceutical, banking & finance, auto, service sectors, etc.
• Future-Proof Architecture: Cloud-agnostic deployment supports hybrid and multi-cloud environments, aligns with organizations’ evolving IT strategies
• Investor-Validated Excellence: Backed by IDG Capital, Sequoia China, and other leading global investors with over $60M in total funding, underscoring our long-term commitment to innovation and customer success.
• Proven at Scale: Over 500 successful deployments across 20+ industries, e.g., retail, manufacturing, pharmaceutical, banking & finance, auto, service sectors, etc.
• Future-Proof Architecture: Cloud-agnostic deployment supports hybrid and multi-cloud environments, aligns with organizations’ evolving IT strategies
• Investor-Validated Excellence: Backed by IDG Capital, Sequoia China, and other leading global investors with over $60M in total funding, underscoring our long-term commitment to innovation and customer success.

About EVOX
EVOX (owned by Espero Technology Pte. Ltd.) is the AI-powered Enterprise Performance Management platform, designed to seamlessly connect Data, Business Scenarios, and People to evolve organizations toward excellence. EVOX platform is featuring EVOX Budgeting & Planning, EVOX Consolidation, and EVOX SPM, empowers enterprises to:
• Reduce monthly close cycles by over 40%
• Elevate forecasting accuracy by over 95% confidence levels
• Achieve 100% audit-compliant financial consolidation
Headquartered in Singapore with worldwide business coverage, EVOX continues to redefine EPM for organizations.
• Reduce monthly close cycles by over 40%
• Elevate forecasting accuracy by over 95% confidence levels
• Achieve 100% audit-compliant financial consolidation
Headquartered in Singapore with worldwide business coverage, EVOX continues to redefine EPM for organizations.
